Latest Fix To the Mail and WEBCT Bug

 

PROBLEM:

You are attempting to log into your on campus e-mail account and your password seems to disappear.

You are attempting to go to http://webct.francis.edu:8900/webct/public/home.pl (WEBCT) and you are automatically forwarded to ASK JEEVES.

CAUSE:

This Application is attached to other application that students frequently download such as KaZaA and other file sharing software.

BE CAREFUL WHEN INSTALLING ANY APPLICATION.  BE SURE THAT YOU KNOW WHAT YOU ARE INSTALLING!!!!

RESOLUTION:

You have a program installed called "Common Name."  Go to Control Panel then Add and Remove Programs.  You will see it is in the list of installed programs; simply remove it and reboot your laptop.